Delivery and Returns

SatPhoneStore will make every effort to ship your order the same day it is placed.  Orders received on days that we are closed for business will be shipped no sooner than the following business day.  Shipping cut off for same day shipping is 2 PM Eastern Time.  Certain products requiring assembly or build time may have a lead time.  Certain products drop ship directly form the manufacturer.
 
If you are not satisfied with your purchase, SatPhoneStore will gladly exchange the item you purchased for a refund or store credit under the following conditions:
 
1) The return date is no more than 5 days after the item(s) is(are) received by the customer or 15 days after order is shipped.
2) The item(s) is(are) returned in its original packaging and is(are) in re-sellable condition.
3) The item(s) is(are) in unused condition and is(are) without defect.
4) Items returned without defect are subject to a $50 or 10% restocking fee (whichever is greater), to cover administrative overhead and processing fees. 
 
All freight charges are non-refundable. 
Airtime and special orders are non-refundable.
 
Our Return Process is very simple:

1) Call us to obtain a Return Merchandise Authorization (RMA) number and address.
2) Address the package using the information we provide and write the RMA number on the outside of the box. 
3) Call FedEx at 1-800-GO-FEDEX to pick up or drop the box at your nearest FedEx location. (You are not required to use FedEx; you may use the courier of your choice) 
4) Your return will be processed within 20 business days from the day SatPhoneStore receives your box.

 

Note: Boxes without an RMA number on the box may experience a processing delay. SatPhoneStore is not responsible for boxes sent without an RMA number.
 
If the customer receives a defective product, it will be covered by a manufacturer's warranty unless the item is listed as used or refurbished. SatPhoneStore will follow the guidelines set forth for the dealer/distributor in the manufacturer’s warranty description.  
 
Canceled orders are subject to approval and a $25 cancelation fee. All sales are final. SatPhoneStore reserves the right to make changes to this policy at any time.  This policy does not apply to rental returns.