When you’re likely to find yourself out of cellular range, our team is here to keep you connected. That's why we're sharing answers to some frequently asked "how-to" questions. We're always available to address any inquiries you may have, beginning here...
Q: How do I test my satellite phone?
For Iridium devices, follow these simple steps:
- Go outside. Ensure you have an unobstructed view of the sky and horizon.
- Turn on your phone, ensuring the device has charge.
- Completely extend the antenna on top of the phone and direct it upwards.
- Wait for network signal. For a successful connection, check for a green LED indicator that signifies network connectivity.
- Dial the test number: Dial 00-1-480-752-5105.
- If the phone is working correctly, you will hear a recorded confirmation message.
For Inmarsat devices, follow these steps:
- Go outside. Ensure you have an unobstructed view of the sky and horizon.
- Turn on your phone, ensuring the device has charge.
- Completely extend the antenna and direct it upwards.
- Wait for network signal. For a successful connection, check for a green LED indicator that signifies network connectivity.
- Dial the test number: Dial +1-302-260-TEST.
- If the phone is working correctly, you will hear a recorded confirmation message.
Note: These test calls are free and work for all Iridium and Inmarsat satellite phones. Your device must be active with a prepaid or postpaid plan.
Q: How can I check my satellite service balance?
Iridium Phone: Dial 2888 and place a call to hear an automated announcement with your account information, or send a blank SMS to 2888 to receive an SMS reply with your account information. Both options are free.
IsatPhone 2: Dial *106# and press the green key to get your prepaid minute balance. This is also a free call.
Q: How do I check for updates or upgrades available for my satellite equipment?
To check the firmware version on your Iridium satellite phone, follow these steps:
- Access the menu from the main screen. Simply press the “Menu” button.
- Navigate to setup. Scroll down the menu options and select "Setup."
- Continue scrolling to find and select "Phone Information."
- The firmware version will be displayed as the first option on the Phone Information screen.
To check the firmware on your Inmarsat satellite phone device:
- Access the menu from the main screen. Simply select "Menu."
- Go to Settings. Look for the "Settings" icon (usually represented by a wrench) and select it.
- Scroll down through the settings until you see an "About" option (often indicated by an asterisk).
- Check the Firmware Version. In the "About" section, you should find the firmware version listed along with other device information.
To confirm your satellite phone has the latest firmware, you may visit our Knowledge Base section by clicking here and selecting your device. The latest firmware will be added as it becomes available.
Q: How do I set up my satellite device for the first time?
Once you purchase your satellite phone, you will need to choose to activate it on a prepaid or postpaid (monthly) plan. Choosing between a prepaid or postpaid plan depends on your specific needs and usage expectations. If you’re undecided, we’re here to help!
With prepaid plans, you can ensure:
- Flexibility: Pay only for what you use, making it perfect for occasional or short-term needs.
- Budget Control: Avoid unexpected charges with a pay-as-you-go model.
- No Contract: Enjoy the freedom to top up as needed, with no recurring fees.
- Ideal For: Travelers, adventurers, and those with unpredictable usage patterns.
A postpaid plan offers:
- Convenience: Enjoy seamless service without the hassle of running out of airtime.
- Cost-Effective: Benefit from lower per-minute rates compared to prepaid options.
- Ideal For: Perfect for frequent users, businesses, or anyone needing reliable, uninterrupted service.
Once your satellite phone is active with a plan, you can visit our Knowledge Base for information on how to utilize your device including making your first call. Read our helpful hints here.
Q: Can I use my satellite device in remote areas?
Absolutely! These devices are designed to provide communication in places where traditional cellular networks don't reach. Two of the most popular satellite providers are Iridium and Inmarsat, providing reliable coverage in the most isolated locations.
Global coverage: Iridium boasts a network of Low Earth Orbit (LEO) satellites, ensuring consistent coverage even in the most remote corners of the planet, including the poles.
Near-global coverage: Inmarsat provides near-global coverage, excluding the extreme polar regions. With broad coverage through a network of satellites in geostationary (GEO) orbit, you can rely on Inmarsat services for communication in most parts of the world.
Q: How can I top up airtime on my satellite device?
If you need to add more airtime visit: SatPhoneStore Top-Ups (SatPhoneStore subscribers only)
Q: What kind of maintenance do my devices require?
You should check your phone every so often to ensure it is in working order:
Confirming you have the latest firmware is vital to ensure your device is up to date and working properly.
Check your battery to ensure it holds a charge and confirm that your satellite phone charges properly when plugged in.
Place test calls every couple of months will ensure your satellite device can successfully make outgoing calls. An active prepaid or postpaid plan is needed for this.
Q: How do I contact customer support for issues with my satellite service?
You may contact support at 305.633.9636 or via email at support@satphonestore.com.
Satellite communication devices have emerged as truly pivotal tools, and that's why we're dedicated to providing you with the right equipment and knowledge to use it effectively.
Plan your next adventure and count on our team of communication experts to deliver the best solution for you.