The following Terms & Conditions apply to any Customer using Airtime Services (as defined below) provided by SatPhoneStore. Capitalised terms used in these Airtime Service Terms that are not defined herein shall have the respective meaning ascribed to them in the General Terms.

Airtime Service(s) means a Service that allows you to access SatPhoneStore’s or its suppliers’ networks’ Service offerings which include without limitation voice, mobile data, SMS, MMS etc. Airtime minutes are the talk time used and may be a part of the overall Airtime charges a Customer can incur.

1. Service

1. This Service Agreement shall commence only upon approval and acceptance by SatPhoneStore of the Activation Order Form and shall continue for the Minimum Term specified in the Service Agreement. After the expiry of this initial Minimum Term, the Service Agreement will automatically renew for the same term (each such renewal, a “Renewal Term”) unless the Customer provides at least 30 days’ notice prior to the expiry of the Minimum Term (or Renewal Term, as applicable). Any pre-mature termination of a Service prior to the expiry of the Minimum Term or Renewal Term (as applicable) will subject the Customer to Termination Fees. Notice of termination should be in writing to: SatPhoneStores Customer Service Department, at supportdesk@satphonestore.com.

2. Approval and acceptance of the completed Activation Order Form is subject to the sole discretion of SatPhoneStore.

3. The formation of a Service Agreement, and provision of Services to the Customer is subject to the accurate completion of the Activation Order Form and compliance with the payment terms by the Customer.

4. SatPhoneStore reserves the right to suspend the Airtime Services provided, should the Customer not adhere to the payment terms agreed.

5. SatPhoneStore has multiple office locations / entities globally capable of serving as the contracting entity on record. This Service Agreement will be initially assigned to the SatPhoneStore entity accepting the Activation Order Form. Customer will receive invoices from this specified entity. The Service Agreement may be re-assigned to any SatPhoneStore Company considered more appropriate at the sole discretion of SatPhoneStore. If SatPhoneStore re-assigns the Service Agreement to another SatPhoneStore Company, a minimum of 30-days’ notice will be provided.

6. If the Customer changes the selected Service Plan(s) specified in an Activation Order Form, this may be regarded as an upgrade or a downgrade. Any changes to the Service Plan(s) will restart a Minimum Term. During the initial Minimum Term, unless otherwise indicated, all upgrades and downgrades will trigger full Termination Fees. After the initial Minimum Term has ended, upgrades and downgrades may trigger a Service Plan change penalty to be quoted at the time of request for change of Service Plan(s). Please contact a Sales Representative or Customer Service Representative for details. Requests for changes should be in writing to: SatPhoneStores Customer Service Department, at supportdesk@satphonestore.com. Swapping a SIM card to transfer active Services to a new inactive SIM card may be considered a change to a Service Plan and result in a fee.

7. SatPhoneStore does not guarantee any authority or right to use the Products or Services in any territory. Customer shall be required to obtain any and all licences or approvals that may be required to operate and use the Products or Services within that territory.

8. Where available, registration with GEOS to enable emergency messaging capabilities and all emergency search and rescue and medical evacuation services require a separate subscription from a third-party issuer. All costs related to those services are the responsibility of the Customer.

2. Service Fees

1. All Service Fees pertaining to the Customer will be raised by SatPhoneStore on a monthly, quarterly or annual basis (as applicable). Airtime Services which attract a monthly subscription fee or annual subscription fee will be billed in advance on the first calendar day the Service month, quarter or year as applicable, whereas usage charges will be cover the preceding month. Any usage traffic that’s not available for invoicing at the time of invoice generation will appear on subsequent invoices. In certain circumstances, SatPhoneStore reserves the right to raise interim invoices.

2. Annual Plans are subject to automatic renewals on the anniversary of the 1st day of the month that the original activation occurred regardless of the actual original activation date. The first year of the Annual Plan will be charged for the full and complete year regardless of the activation date and Customer will be provided a full allowance, except that, the said allowance may be subject to proration. By way of an illustration only: Customer activates on 20 November 2022 and will be charged for a full 12-month period and will receive a full allowance, but the allowance will expire on 31 October 2023 as the renewal of the plan will occur on 1 November 2023.

3. Where applicable, a One Time Charge including an initial activation fee, line deposit, line configuration fee, Security Deposit shall be charged to establish the Service, and Service Fee will apply thereafter (for access to the Service), immediately following the initial activation.

4. Customer will pay all invoices by the due date specified in the invoice.

5. Customers who opt for automatic deduction via Credit Cards will only be connected upon completion of the Credit Card authority section of the form. Customers paying by Credit Card will have their account debited 14 days from the date of the invoice. Customers are required to notify SatPhoneStore immediately of any change to their Credit Card details which could prevent SatPhoneStore from collecting outstanding amounts. When a payment is rejected, SatPhoneStore will make appropriate efforts to contact the Customer. However, in the event that contact is not established, the Service will be suspended.

6. The Customer will be liable to reimburse SatPhoneStore for any dishonour fees or ancillary bank charges relating to the rejection of a payment on the account.

7. An administration fee of $20 per month may be charged on all outstanding accounts, unless formal payment arrangements have been agreed with SatPhoneStore. Further, should Customer’s Service be suspended for non-payment, SatPhoneStore may charge at least $50.00 per mobile terminal for re-activation of same. SatPhoneStore may charge a fee of $35.00 for returned cheques.

8. The Customer must notify SatPhoneStore of any disputes pertaining to an invoice within 14 days of the date of that invoice, otherwise the Customer is deemed to have accepted the invoice.

9. Should the Service be suspended or terminated by SatPhoneStore due to Default, the Customer is liable for all traffic and Service Fees up to the time of the termination of the Service and any Termination Fees.

10. Service Plans and prices for Services may be subject to change at any time. Any Service Plan or price changes will take effect on the 1st day of the month following a change notification.

11. The Customer hereby acknowledges and agrees that invoicing for any and all satellite communication Service(s) utilised by the Customer during the Service term shall be determined using the information contained solely in the Call Detail Record (“the CDR”) issued by the relevant satellite network operator or their authorised distributor and calculated at the call or data rate particularised in those published or supplied by SatPhoneStore or their nominated dealer, in accordance with the standards prescribed by the International Telecommunications Union (ITU).

12. Allowances are not provided on a rolling basis and therefore any unused amount will expire at the end of each stipulated Service period. For clarity, unused allowances do not carry over period to period.

13. On termination of a Service, there will be no pro-ration of subscriptions or allowances and a full month’s subscription will be charged and a full month’s allowance will be available. In the event of a pre-mature termination, in addition to the foregoing, Termination Fees are payable.

3. Iridium GO! exec Pricing Structure

1. Iridium GO! exec Services are generally billed on a volumetric basis. The more Airtime that is transmitted (in both the “send” and “receive” directions), the greater the monthly invoice will be. There are mechanisms to ameliorate this, such as Airtime bundles/ allowances, in which a quantity of Airtime is included in the monthly Service Plan. But the principle remains that Airtime Service Fees will be directly proportional to Airtime usage.
Iridium GO! exec Plans have been developed for use with and, are only available for use (1) for data-focused, commercial / enterprise and government Land Mobile purposes, (2) for Multi-Service Use, such as by recreational users that require location flexibility or general personal communications purposes, or (3) for Recreational Maritime purposes. For clarity, these plans are not available for use for Commercial Maritime Purposes.

2. Data and Voice - Iridium GO! exec Services consist of Standard IP Data Service.
Standard IP Data is charged identically whether it is passed in the “send” or “received” directions, on the basis of separate charge lines with a global charge irrespective of destination.
Iridium App Messaging is dependent on completion of Certus IMT development and introduction of new Iridium App for IMT-based messaging. When Iridium App Messaging is available, each Iridium App Message sent via IMT will be categorized as a Small App Messaging Event or as a Large App Messaging Event depending upon the size of the message. All Iridium App Messaging is billed per Event.
Circuit switched voice services will be charged at varying rates depending on the destination of such calls with such destinations differentiated between fixed, cellular and satellite terminations.

3.  Consumption units – Iridium GO! exec Services are charged in units/increments as below:

4. Voice Calls – SatPhoneStore’s voice call costs are differentiated by destination. The most common destinations are landlines and cell phones. Classification of what constitutes a landline and cell phone will be based on each jurisdiction’s treatment of same.

5. Voice Call Forwarding – If the SIM has an alternative call forward number set-up, then any additional costs associated with such call forwarding will be passed on to the SIM that has initiated the call forward.
Example
A SIM has set-up a call forward to its company’s head office. Someone calls the SIM and is automatically diverted to the call forward number. The caller will be charged for the call to the SIM. The SIM will be charged for the call leg from the Iridium network to the call forward destination number.

6. Iridium 2-Stage Dialling – This Service allows Customers to call the Iridium Gateway in Arizona, USA (+1-480-768-2500) and then dial the Iridium subscriber’s phone number directly. The call to the Iridium Gateway in Arizona, USA will be invoiced to the calling party. The Usage of 2-Stage Dialling services will be billed to the Iridium subscriber and can be protected by a PIN. When Iridium 2-Stage Dialling is being used, the phone call will only go through if the satellite terminal being called is outside, turned on and receiving signal. If the satellite terminal is not receiving a signal from the satellite network, any voice calls to that phone will be sent to voicemail.

7. Local Number Access – This Service provides Customers with a local country code telephone number assigned to the terminal to provide reduced rates for incoming calls where available. Charges for inbound calls using Customer’s Local Number Access will be billed to the GO! exec terminal. Each country has its own Telecom regulatory authority(ies) and requirements that must be met in order to obtain a local number. Customer is obligated to comply with any such requirements imposed by such local authority(ies). A country may require registration of Iridium subscribers and true and accurate personal data or personally identifiable information, that identifies the subscriber for the local carrier and/or local regulatory authority ("Registration ").

8. Premium Rate Numbers – Iridium does not currently support any form of Premium Mobile Originated voice calls. Should Iridium or SatPhoneStore incur such a premium charge, then it will be the responsibility of the Customer to settle any such premium charge with the provider of SatPhoneStore.

9. Airtime Allowances – Once the user allowances within any Service Plan have been fully used, any additional usage will be charged at the run-on charge rate. There is no rebate or refund for any allowance. Allowances may be volume based (MB, Events and/or minutes) or Dollar Value based (US$). Additionally, all destinations may not be eligible to be included as part of an allowance. Voice Bundle (minutes) includes ISU-PSTN, ISU-ISU, and ISU-Voicemail voice call types.
Example
A SIM has been activated on a Iridium GO! exec 150MB Plan, in which a 150MB monthly allowance is included in the monthly subscription fee of $500.00.
Data can be used up to the amount of 150MB. After this amount has been reached, all traffic passed (whether voice, data or SMS) will be charged at the Run-on Charge per Minute / Megabyte /SMS. (Note – Prices shown are examples only and do not necessarily reflect the actual Service fees).

10. Unlimited Plans are intended for use by individuals using the Iridium Certus® 100-based Iridium GO! exec terminal operating at 22 kbps / 88 kbps. Unlimited Service Plans are for attended use by Iridium Subscribers for personal and business communications when the Iridium Subscriber is outside of Wi-Fi and cellular coverage and requires satellite coverage. They are intended for use in conjunction with the Iridium GO! exec smartphone application, and subject to the Iridium Certus Fair Access Policy. Use of an Unlimited Plan for unmanned applications or in an unattended manner is strictly prohibited. For clarity, any use of an Unlimited Plan for unattended use, for machine-to-machine (M2M) or internet-of-things (IoT) communications, or for remote monitoring purposes, shall be considered both a violation of the Iridium Certus Fair Access Policy and a violation of the intended use of these plans.

11. Small App Messaging Events - Messaging Events (Small)) are defined as Iridium Messaging Transport™ (“IMT”) messages less than 5 kB in size. The Small App Messaging Events Allowance only counts Small App Messaging Event traffic.

12. Large App Messaging Events - Messaging Events (Large) are defined as larger IMT messages greater than or equal to 5 kB and up to and including 100 kB. Large Iridium Messaging Events that are less than 100 kB are rounded up to 100 kB (for example, a Large Messaging Event of 5.01 kB will be rounded up to 100 kB for rating and pricing purposes). The Large App Messaging Events Allowance includes Large App Messaging Events usage and is drawn from on a per-event usage basis. The individual size of each Large App Messaging Event will not impact the use of the Allowance or Overage charge beyond causing it to be identified as a Large App Messaging Event. For clarity, three (3) Large App Messaging events that are 10 kB each in size individually will count as three (3) Large App Messaging Events and pull from the allowance as such. Once in Overage, each individual Large App Messaging Event will be charged the same whether the individual event was measured at 5.5 kB or 99.5 kB.

13. SMS – An SMS is up to 160 characters in size as defined by the GSM Association. For messages that contain more than 160 characters, an additional SMS will have to be generated manually for the excess characters and sent separately. 

3.1) If an SMS is sent to more than one recipient, then there will be a separate CDR and charge for each recipient that this SMS is sent to. .

13.2) SMS charging will be on the basis of submission of each message to the Iridium SMS Centre and not on successful delivery to the recipient.

13.3) There will be no charge to receive an SMS on a GO! exec terminal.

13.4) Iridium does not support or allow any form of Premium SMS, either Mobile originated or Mobile terminated. Should Iridium or SatPhoneStore incur such a premium charge, then SatPhoneStore shall have the right to charge the Customer and the Customer shall pay any such premium charge to SatPhoneStore.

13.5) SMS is currently not available on GO! exec.

4. Use of Services

1. The Airtime Services are subject to the availability and capacity of the applicable satellite network. These networks may be limited or temporarily unavailable for reasons beyond the control of SatPhoneStore and as such, SatPhoneStore bears no liability for the quality or level of Service provided by the applicable satellite network.

2. Regardless of whether the use of Services is authorised or intended by the Customer, all charges incurred on the account are the liability of the Customer.

3. SatPhoneStore relies on the quality of Service provided to it by the network owner/ operator. You may refer to the network owner’s/ operator’s statement of reliability for further information. Occasionally, Services may be subject to disruption due to the effects of terrain, atmospheric conditions and other types of interference. Further, due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of satellite and other operating systems, SatPhoneStore makes no representation as to the success of voice or data calls through any system. Customer agrees that all data call attempts, regardless of ultimate successful transmission and termination, will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use, all satellite systems have inherent limitations and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. SatPhoneStore can provide data setup technical support beyond the normally provided setup instructions at an additional charge.

4. Service is generally available to terminals equipped for this Service when within the satellite footprint. Service is furnished to Customer or Customer’s authorized user. A telephone number may not appear in more than one terminal. Customer has no property right in such number. SatPhoneStore reserves the right to assign, designate, or change such number, when, in its sole discretion, such action is reasonably necessary in the conduct of its business.

5. It is the responsibility of the Customer to inform SatPhoneStore immediately of any changes in name, company, address, payment arrangement or any other matter that may affect this Service Agreement in a material manner.

6. A terminal shall not be assigned or transferred without the prior written consent of SatPhoneStore. Such transfer may result in Termination Fees. Customer is liable for all charges up to the date of termination. Any new Customer must set up their account before any transfer is affected.

7. Customer is obligated to inform SatPhoneStore immediately of any loss or theft of a SIM card or terminal, in order for SatPhoneStore to block the network link to the terminal and thus prevent third party usage. Customer’s obligation for charges relating to the Airtime Services provided in the Service Agreement are not diminished by the loss or theft.