The following Terms & Conditions apply to any Customer using Airtime Services (as defined below) provided by SatPhoneStore. Capitalised terms used in these Airtime Service Terms that are not defined herein shall have the respective meaning ascribed to them in the General Terms.

Airtime Service(s) means a Service that allows you to access SatPhoneStores' or its suppliers’ networks’ Service offerings which include without limitation voice, mobile data, SMS, MMS etc. Airtime minutes are the talk time used and may be a part of the overall Airtime charges a Customer can incur.

1. Service

1. This Service Agreement shall commence only upon approval and acceptance by SatPhoneStore of the Activation Order Form and shall continue for the Minimum Term specified in section 2.1 of the Activation Order Form. After the expiry of this initial Minimum Term, the Service Agreement will automatically renew for the same term (each such renewal, a “Renewal Term”) unless the Customer provides at least 30 days’ notice prior to the expiry of the Minimum Term (or Renewal Term, as applicable). Any pre-mature termination of a Service prior to the expiry of the Minimum Term or Renewal Term (as applicable) will subject the Customer to Termination Fees. Notice of termination should be in writing to: SatPhoneStore Customer Service Department, at activations@networkinv.com.

2. Approval and acceptance of the completed Activation Order Form is subject to the sole discretion of SatPhoneStore.

3. The formation of a Service Agreement, and provision of Services to the Customer is subject to the accurate completion of the Activation Order Form and compliance with the payment terms by the Customer.

4. SatPhoneStore reserves the right to suspend the Airtime Services provided, should the Customer not adhere to the payment terms agreed.

5. SatPhoneStore has multiple office locations / entities globally capable of serving as the contracting entity on record. This Service Agreement will be initially assigned to the SatPhoneStore entity accepting the Activation Order Form. Customer will receive invoices from this specified entity. The Service Agreement may be re-assigned to any SatPhoneStore Company considered more appropriate at the sole discretion of SatPhoneStore. If SatPhoneStore re-assigns the Service Agreement to another SatPhoneStore Company, a minimum of 30-days’ notice will be provided.

6. If the Customer changes the selected Service Plan(s) specified in an Activation Order Form, this may be regarded as an upgrade or a downgrade. Any changes to the Service Plan(s) will restart a Minimum Term. During the initial Minimum Term, unless otherwise indicated, all upgrades and downgrades will trigger full Termination Fees. After the initial Minimum Term has ended, upgrades and downgrades may trigger a Service Plan change penalty to be quoted at the time of request for change of Service Plan(s). Please contact a Sales Representative or Customer Service Representative for details. Requests for changes should be in writing to: SatPhoneStore Customer Service Department, at activations@networkinv.com. Swapping a SIM card to transfer active Services to a new inactive SIM card may be considered a change to a Service Plan and result in a fee.

7. SatPhoneStore does not guarantee any authority or right to use the Products or Services in any territory. Customer shall be required to obtain any and all licences or approvals that may be required to operate and use the Products or Services within that territory.

8. Where available, unless otherwise specified registration with GEOS to enable emergency messaging capabilities and all emergency search and rescue and medical evacuation services require a separate subscription from a third-party issuer. All costs related to those services are the responsibility of the Customer.

9. This Service Agreement is subject to SatPhoneStores' General Terms and AUP Policy available in its website www.networkinv.com. In the event of any conflict amongst the Service Agreement, the General Terms & AUP Policy and any Flow-Down Terms, the controlling documents shall be the Service Agreement, the General Terms & AUP Policy and finally the Flow-Down Terms, in that order. And in the event of any conflict within this Service Agreement, such conflict shall be resolved according to the following order of precedence where those items higher in the list shall take precedence over those items lower down: (i) Special Terms applicable to the selected Product/ Service in order of the most recent to oldest, (ii) Terms and Conditions relating to Airtime Service(s).

2. Service Fees

1. All Service Fees pertaining to the Customer will be raised by SatPhoneStore on a monthly, quarterly or annual basis (as applicable). Airtime Services which attract a subscription fee will be billed in advance on the first calendar day the Service month, quarter or year as applicable, whereas usage charges will cover the preceding month. Any usage traffic not available for invoicing at the time of billing will appear on subsequent invoices. Where applicable, a One Time Charge including an initial activation fee, line deposit, line configuration fee, Security Deposit shall be charged to establish the Service, and Service Fee will apply thereafter for access to the Service, immediately following the initial activation.

2. Customer will pay all invoices by the due date specified in the invoice.

3. Customers who opt for automatic deduction via Credit Cards will only be connected upon completion of the Credit Card authority section of the form. Customers paying by Credit Card will have their account debited 14 days from the date of the invoice. Customers are required to notify SatPhoneStore immediately of any change to their Credit Card details, which could prevent SatPhoneStore from collecting outstanding amounts. When a payment is rejected, SatPhoneStore will make appropriate efforts to contact the Customer. However, in the event that contact is not established, the Service will be suspended.

4. The Customer will be liable to reimburse SatPhoneStore for any dishonour fees or ancillary bank charges relating to the rejection of a payment on the account.

5. An administration fee of $20 per month may be charged on all outstanding accounts, unless formal payment arrangements have been agreed with SatPhoneStore. Further, should Customer’s Service be suspended for non-payment, SatPhoneStore may charge at least $50.00 per mobile terminal for re-activation of same. SatPhoneStore may charge a fee of $35.00 for returned cheques.

6. The Customer must notify SatPhoneStore of any disputes pertaining to an invoice within 14 days of the date of that invoice, otherwise the Customer is deemed to have accepted the invoice.

7. Should the Service be suspended or terminated by SatPhoneStore due to Default, the Customer is liable for all traffic and Service Fees up to the time of the termination of the Service and any Termination Fees.

8. Service Plans and prices for Services may be subject to change at any time. Any Service Plan or price changes will take effect on the 1st day of the month following a change notification.

9. The Customer hereby acknowledges and agrees that invoicing for any and all satellite communication Service(s) utilised by the Customer during the Service term shall be determined using the information contained solely in the Call Detail Record (“the CDR”) issued by the relevant satellite network operator or their authorised distributor and calculated at the call or data rate particularised in those published or supplied by SatPhoneStore or their nominated dealer, in accordance with the standards prescribed by the International Telecommunications Union (ITU).

10. Allowances are not provided on a rolling basis and therefore any unused amount will expire at the end of each stipulated Service period. For clarity, unused allowances do not carry over period to period.

11. On termination of a Service, there will be no pro-ration of subscriptions or allowances and a full month’s subscription will be charged and a full month’s allowance will be available. In the event of a pre-mature termination, in addition to the foregoing, Termination Fees are payable.

12. On termination of a Service, there will be no pro-ration of subscriptions or allowances and a full month’s subscription will be charged and a full month’s allowance will be available. In the event of a pre-mature termination, in addition to the foregoing, Termination Fees are payable.

3. Iridium Short Burst Data Airtime Pricing Structure

1. Iridium Short Burst Data Services are generally billed on a volumetric basis. The more Airtime that is transmitted (in both the “send” and “receive” directions), the greater the monthly invoice will be. There are mechanisms to ameliorate this, such as Airtime bundles/ allowances, in which a quantity of Airtime is included in the monthly Service Plan. But the principle remains that Airtime Service Fees will be directly proportional to Airtime usage.

2. Data: - Iridium Short Burst Data consists of three classes of service:

• • Short Burst Data
  • Mailbox Checks
  • Registration Events
    

3. Short Burst Data is charged identically whether it is passed in the “send” or “received” directions, on the basis of separate charge lines with a global charge irrespective of destination.

4. Consumption units – Iridium Short Burst Data Services are charged in units/increments as below:

5. Reactivation - Reactivation Fees apply to all Iridium Short Burst Data devices.

6. Mailbox check is a mobile originated message with zero user bytes of data transmitted. This occurs when the terminal checks if there is need to retrieve MT-SBD (Mobile Terminated SBD) Messages from the Gateway, but no messages exist. Note that the charge is solely dependent upon whether a message is queued at the gateway (i.e., if there is data downloaded, it’s incorporated into those charges).

7. SBD Registration is the actual registration of the terminal on the satellite. When a terminal initially connects to the satellite network, an SBD-Registration Command (+SBDREG) is initiated. The SBD registration is required once and does not expire. Once the SBD device is registered, an SBD-Registration Command is only required if the SBD device moves a significant distance (greater than 150 Kilometres) since its last valid registration.

8. Airtime Allowances – Once the user allowances within any Service Plan have been fully used, any additional usage will be charged at the run-on charge rate. There is no rebate or refund for any allowance. Allowances may be volume based (bytes) or Dollar Value based (US$).
Example
A SIM has been activated on a Standard Iridium Short Burst Data Plan, in which a $500.00 monthly allowance is included in the monthly subscription fee of $500.00. Any combination of data or messaging can be used up to the amount of $500.00. After this amount has been reached, all traffic passed whether data or messaging will be charged at the Run on Charge. (Note – Prices used are examples only and do not necessarily reflect the actual Service prices).

4. Use of Services

1. The Airtime Services are subject to the availability and capacity of the applicable satellite network. These networks may be limited or temporarily unavailable for reasons beyond the control of SatPhoneStore and as such, SatPhoneStore bears no liability for the quality or level of Service provided by the applicable satellite network.

2. Regardless of whether the use of Services is authorised or intended by the Customer, all charges incurred on the account are the liability of the Customer.

3. SatPhoneStore relies on the quality of Service provided to it by the network and satellite owners/ operators. You may refer to the network owner’s/ operator’s statement of reliability for further information. Occasionally, Services may be subject to disruption due to the effects of terrain, atmospheric conditions and other types of interference. Further, due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of satellite and other operating systems, SatPhoneStore makes no representation as to the success of voice or data calls through any system. Customer agrees that all data call attempts, regardless of ultimate successful transmission and termination, will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use, all satellite systems have inherent limitations and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. SatPhoneStore can provide data setup technical support beyond the normally provided setup instructions at an additional charge.

4. Service is generally available to terminals equipped for this Service when within the satellite footprint; however, unless otherwise specified the Service may not be used for safety and distress purposes. Service is furnished to Customer or Customer’s authorized user.

5. It is the responsibility of the Customer to inform SatPhoneStore immediately of any changes in name, company, address, payment arrangement or any other matter that may affect this Service Agreement in a material manner.

6. A terminal or Service shall not be assigned or transferred without the prior written consent of SatPhoneStore. Such transfer may result in Termination Fees. Customer is liable for all charges up to the date of termination. Any new Customer must set up their account before any transfer is affected.

7. Customer is obligated to inform SatPhoneStore immediately of any loss or theft of a SIM card or terminal, in order for SatPhoneStore to block the network link to the terminal and thus prevent third party usage. Customer’s obligation for charges relating to the Airtime Services provided in the Service Agreement are not diminished by the loss or theft.